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If we're coming at an inconvenient time for you, or if you missed our DHL driver and found a yellow card on your doormat, then choose where and when you want to receive your parcel. That way, you can be sure you'll get your parcel as quickly as possible.
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Change delivery
If the scheduled delivery time isn't convenient for you, or if you'd rather collect your delivery from a DHL ServicePoint, you can change the time or location of delivery the day before delivery.
Missed a DHL delivery?
Do you agree with DHL Parcel UK’s 4-star rating? Check out what 15,222 people have written so far, and share your own experience. Read 15,021-15,040 Reviews out of 15,222. There is no specific time when home delivery slots are released, said a Morrisons spokesperson. Instead, customers just have to keep checking in on the supermarket's website. For more information. DHL.co.uk We use cookies on this site to provide functionality, and for analytical and advertising purposes. Learn more about cookies, how we use them and how to change your cookie settings. They give you a time slot, you wait in all day, to find they're not delivering. They spin you the 'we broke down' line, but it's really that they will only deliver at their convenience. AVOID DHL like the Plague.
If you weren't at home, our driver will leave you a yellow card. You can use this card or the email from DHL to make a new delivery appointment. Choose a DHL ServicePoint, have your parcel delivered to your neighbors, around your home or arrange another home delivery.
If you'd prefer to pick up your parcel at another DHL ServicePoint or want us to make another home delivery, you can tell us your delivery preferences in a few simple steps. Below you can explore the delivery options.
Pick it up from a DHL ServicePoint
Want to pick up your parcel any time? We can deliver it to one of our DHL ServicePoints. You can choose from five DHL points near you, which may be a store or locker. We'll tell you when it's ready.
Agreed place
If you want to receive your parcel even when you might not be at home, that’s no problem. You give the courier permission to leave your parcel in a specific place around your home.
Delivery to your neighbors
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If you know you won’t be at home, ask your neighbors to sign for the delivery. Remember to tell us their address, so our courier gets the right person.
Arrange a new time or day
We'd be happy to come again. Use the info on the yellow “missed DHL delivery” card to arrange another delivery time or day, including on a evening or a Saturday.
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Found a yellow card on your doormat? Use the delivery code and your postal code to find out where your parcel is headed next. Or just scan the QR code with your phone. Of course, you can also schedule a delivery at a time and location that suits you. You will receive the Missed DHL Delivery card even if we have delivered the parcel to your neighbor.
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Make a new delivery appointmentWe're there to help as soon as we can. We've put together a list of FAQs that may just provide an answer to your question.
How long will the DHL ServicePoint keep my parcel?
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Seven days at most. We'll notify you when we've received your parcel and will send a reminder three days later. You'll then have a week to collect it before it's sent back to the sender.